Voicent AgentDialer

Voicent AgentDialer

AgentDialer is a predictive dialer and a semi-automatic dialer combined system
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AgentDialer is a predictive dialer and a semi-automatic dialer combined system.
In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.
AgentDialer is easy-to-use and requires almost no time to learn. Just enter your call list, or import a call list file, or copy-paste from other programs, and you are ready to go.
Main features:
-No telephony hardware or phone line required - Calls through VOIP
-Agent can work remotely, such as at home
-Screen popup contains all information about the current call
-Skip answering machines or leave message automatically
-Record phone conversation
-Save notes about the phone call
-Call report about agent time spent on the phone vs. idle etc
-Support multiple phone lines and multiple agents
-Dial the current phone number at the press of a key
-Transfer the current call to another number
-Transfer the call even with the same phone line
-Play a pre-recorded message by clicking on the message button
-Install multiple pre-recorded messages
-Record the whole/partial phone conversation
-Skip calls by selecting a different row
-Combined predictive dialer and semi-automatic dialer
-VOIP support through SIP or Skype
-Agent can work remotely, such as at home
-Spreadsheet editing: add/remove row and column
-Do-not-call scrubber
-Import call list
-Export call list
-Copy-paste call list
-Type in notes for the phone call

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